Privacy Policy

1. Introduction

Shiv International Home Care Private Limited ("we," "our," or "us"), operating under the brand NCR Home Healthcare at www.ncrhomehealthcare.com, is committed to protecting the privacy of our patients, users and visitors. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services.

By accessing our website or engaging our services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We may collect the following categories of personal information:

• Identity Information: Full name, age, gender and date of birth.
• Contact Information: Phone number, email address and residential address.
• Medical Information: Health conditions, diagnoses, treatment history and care requirements, collected solely to provide appropriate medical services.
• Financial Information: Billing details and payment records for services rendered.
• Technical Information: IP address, browser type, device information, pages visited and referring URLs collected via cookies and analytics tools.
• Communication Records: Details of enquiries, complaints and correspondence submitted through our website, phone or WhatsApp.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To arrange, coordinate and deliver home healthcare services to you or your family member.
• To respond to enquiries and service requests submitted through our contact forms or helpline.
• To process payments and maintain accurate billing records.
• To improve our website, services and the user experience.
• To send appointment confirmations, service updates and care-related communications.
• To comply with legal, regulatory and medical record-keeping obligations under Indian law.
• To send promotional communications about our services, where you have provided consent.

4. Sharing of Your Information

We do not sell, rent or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Healthcare Professionals: With nurses, doctors and therapists assigned to deliver your care, who are bound by strict confidentiality obligations.
• Service Providers: With trusted third-party vendors (e.g. payment processors, SMS providers) who assist in operating our services, subject to data processing agreements.
• Legal Obligation: Where required by law, court order or lawful request from government or regulatory authorities.
• Emergency Situations: When disclosure is necessary to protect the life or safety of a patient or another person.

5. Medical Records and Confidentiality

All medical information is treated with the highest level of confidentiality. Access is restricted strictly to healthcare professionals directly involved in your care. We maintain medical records in accordance with applicable Indian healthcare regulations and destroy records securely when no longer required.

6. Data Security

We implement industry-standard technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These include encrypted data storage, secure server infrastructure, access controls and staff training on data privacy.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Cookies

Our website uses cookies to enhance your browsing experience. Please refer to our separate Cookies Policy for full details on the types of cookies we use and how to manage your preferences.

8. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

To exercise any of these rights, please contact us at info@ncrhomehealthcare.com or call +91-XXXXX XXXXX.

9. Retention of Data

We retain personal information for as long as necessary to fulfil the purposes described in this policy and to comply with our legal obligations. Medical records are retained for a minimum period as required by Indian healthcare regulations. Non-medical personal data is retained for up to 3 years from your last interaction with us, after which it is securely deleted.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Children's Privacy

We do not knowingly collect personal information from children under the age of 18 without parental consent. When a minor is a patient, personal information is collected with the consent of a parent or legal guardian, who is responsible for any information submitted on behalf of the child.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. Continued use of our website or services after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

For any questions, concerns or requests regarding this Privacy Policy or our data practices, please contact:

• Company: Shiv International Home Care Private Limited
• Address: Plot No. 3029, Basement, G Block Road, Sushant Lok-2, Sector 57, Gurugram, Haryana 122011
• Email: info@ncrhomehealthcare.com
• Phone: +91-XXXXX XXXXX
• Website: www.ncrhomehealthcare.com